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Our Philosophy

At Chanctonbury Healthcare, we care about caring! Care is just not about the provision of care services, it is about the human touch, the philosophy all in Chanctonbury Healthcare Ltd adopt and the inherent caring that each staff member feels for residents.
Our Care Philosophy:
  • Our care homes are each resident’s home
  • Each resident is an individual
  • Each resident’s bedroom is their home, and we will treat it as such at all times
  • Each resident has the care he or she needs, regardless of cost, complication or complexity
  • We only provide high-quality care
  • However our staff are treated, however a resident’s needs are complex or difficult, our staff will smile and deliver the right level of service
  • Not only do we look after each resident’s physical needs, we also recognise that we have a need to look after their emotional needs in a proper and inclusive manner
  • We are a community, but we also recognise that some residents may want their own company, or are independent
  • We treat all residents with respect at all times
  • We understand how difficult it is for resident’s when staff have to do very personal things for them, and we do them with care, respect and compassion
  • Our management systems and audit philosophy ensures that issues are minimised for residents, and if any problems do occur then they are quickly and comprehensively corrected.
  • The company’s motto is “We care about caring” and this is delivered throughout the business.

Quality Monitoring System

At Chanctonbury Healthcare we believe that monitoring the quality of our care and services is vital to our work. It is important that care homes like us have an effective quality system to check and audit how we are doing on a continuous basis. This raises and issues that need consideration and correction at the earliest stage so we can ensure that we are doing what is best for our residents.

As part of this quality management system, we:

  • Ask for written feedback from our residents, their families and visitors, staff and professionals who visit the home
  • Monitor accidents and incidents within the home
  • Review care plans and documentation for each resident
  • Have visits from our operations director and owners to ensure that our standards are maintained
  • Invite independent assessors to monitor our health and safety
  • Update our policies and procedures
  • Monitor all staff training and invite staff to complete NVQ courses

There is a quality system monthly management review, whereby all the care home managers, the operations director, and the rest of the management team meet to review the output of the previous month’s quality system. They review trends and any issues that arise, and agree corrective actions.

Quality Care

We pride ourselves on high quality personal care and support that we provide for our residents and we recognise that this is dependent upon both our staff and the management systems that we use.

 Our managers are all very experienced at managing care homes and ensuring that the proper care and attention is provided by staff to all residents regardless of their needs, whether simple or complex.

 We have very experienced staff and they only have one key motivator and that is the care of their residents.

 The senior managers of the business visit each home on a regular basis and there are continuous reporting systems that they review on a weekly basis. They talk regularly to residents and staff alike to ensure that they know that the level of care being provided is as good as it can be.

 Senior management have a monthly review with the home managers with the sole purpose of reviewing that the levels of care that the homes are providing are as good as it can be.

 All levels of management live and breathe the company’s motto “We care about caring”.

Each home is inspected by the Care Quality Commission (CQC) and their results are published on their website.

Who We Are

Owners: Barry and Sharon Sinclair

Barry and Sharon Sinclair have been running care homes for over 20 years. They have a passion for high quality and compassionate care and are dedicated to making sure the residents enjoy their time in our homes and that the staff at Chanctonbury Healthcare are extremely happy in their work.

Sharon is a qualified nurse and nutritionist and therefore has the clinical knowledge to ensure the quality of care in our homes is high. Barry is an entrepreneur who has worked to grow our company throughout the years while ensuring that the management team work closely together to make our homes feel comfortable and homely. Barry and Sharon have spent a lot of time in Spain and have developed a multicultural network of friends and colleagues.

Operations Director: Maureen Taylor

Maureen Taylor has been a part of Chanctonbury Healthcare for over 17 years. She has worked as a manager at Queensmead and Oaklands and in 2016 stepped up as Operations Director. Her wealth of experience and knowledge of each of the homes means she is highly qualified to oversee the company as a whole.

Manager, Alfriston Court: Gwyn Williams

Manager, Oaklands Court: Karen Pratt

Manager, Queensmead: Sharon Sugars

Accounts Manager: Teresa Preston

Development Manager: Rebecca Hignett

Head of Sales and Marketing: Kate Russell

Training Facilitator: Jane Mills

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