Response to CQC inspection at Alfriston Court

22nd August 2019

The Care Quality Commission undertook an inspection at Alfriston Court on the 20th June 2019 and judged that some areas of our service did not meet the required standards of quality and safety.  We would also like to share with you that we were happy to receive some very positive and complimentary outcomes in the domains of Care and effectiveness by the inspectors.

People’s health care needs were monitored and responded to promptly, with cooperation and support from health and social care professionals. Staff worked creatively with healthcare professionals to ensure people received positive outcomes.

Staff treated people with dignity, respect, care and kindness. They spoke with people in a friendly and patient manner. Staff knew people well. They knew about their backgrounds and about their routines and preferences. Ongoing training was available and the provider actively sourced training initiatives to upskill staff.

People told us they knew what to do if they had any concerns or complaints about the home and the management team had resolved them. The home used learning from complaints to improve future practice

Whilst we are disappointed with some of the outcomes of the inspection, work has already commenced, to implement changes that will ensure sustained improvements are delivered across the home.

As part of this process we have submitted, to the Care Quality Commission, a service development plan setting out clearly the steps we are taking, as an organisation, to effect immediate changes at the home.

We will also be having a discussion with the Local Authority making them fully aware of the situation at Alfriston Court and sharing with them details of our improvement plan.

We shall be providing the Care Quality Commission and Local Authority with regularly reviewed and updated improvement plans evidencing the progress we are making, and we are confident that on their return the Commission will be satisfied with the standards of care provided.

We would also like to take this opportunity to reassure you of our commitment to the residents and to ensure their safety and wellbeing, which is at the forefront of everything we do.

I would like to take this opportunity to reassure you that I am personally committed to the success of our endeavours and on behalf of Chanctonbury Healthcare, would like to apologise for the outcome result of the inspection dropping below the standards we expect and our relatives, friends and prospective residents deserve.

Sandy Atkins
Operations Director
Chanctonbury Healthcare