Our care homes are each resident's home
Moving in to care can be a difficult choice. We want to make the transition as easy as possible, and make sure that every resident feels that they are at home with us. Whether this be through tailored activities, your choice of bedroom decor or food choices, we will make sure everyone feels at home at Chanctonbury Healthcare.
Each resident is an individual
Choice is paramount in our homes. We want to make sure that each individual is fulfilled during their stay in our homes and understand that fulfilment comes in many different ways, and will do what we can to make sure that everyone gets an individual experience with us.
Each resident's bedroom is their home, and we will treat it as such at all times
No member of staff will enter your bedroom without knocking first, and once they are in your bedroom, will be respectful of your property and wishes. If suitable, we will redecorate your bedroom before you come to stay at our home, and we can give you a choice of décor so your room can be a little more you.
Each resident has the care they need, regardless of cost, complication or complexity
Each resident has the care he or she needs, regardless of cost, complication or complexity
We provide only high-quality care
Our staff will deliver the right level of service with a smile
No matter how they are treated, however complex or difficult a resident’s needs are, our staff will ensure residents get the highest quality of care
We will look after not only resident's physical needs, but their emotional ones too
Not only do we look after each resident’s physical needs, we also recognise that we have a need to look after their emotional needs in a proper and inclusive manner
We are a community
We are a community, but we also recognise that some residents may want their own company, or are independent
We treat all residents with respect at all times
We ensure our residents have the privacy they need, and support autonomy, independence and involvement in both the home and the community.
We treat all residents with compassion
We understand how difficult it is for resident’s when staff have to do very personal things for them, and we do them with care, respect and compassion
We ensure that any problems are solved for our residents
Our management systems and audit philosophy ensures that issues are minimised for residents, and if any problems do occur then they are quickly and comprehensively corrected.
We Care About Caring
The company’s motto is “We care about caring” and this is delivered throughout the business.